Refund policy
We want you to love the pieces you bring into your home. If something isn’t quite right, please get in touch, we’re here to help.
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major failure, you are entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.
For a minor problem, we will provide an appropriate remedy within a reasonable time. If the problem cannot be resolved within a reasonable time, you may be entitled to a refund, replacement or another remedy under Australian Consumer Law.
These rights apply to full-priced, sale and clearance items. Nothing in this policy excludes, restricts or replaces your consumer rights.
2. Change-of-Mind Returns
Sometimes a piece simply isn’t the right fit. We offer change-of-mind refunds on eligible products when you contact us within 14 days of receiving your order.
To qualify, your item must be:
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Unused, unwashed and in its original, resaleable condition.
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Returned with its original product packaging, tags and all included accessories.
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Accompanied by your order number or another valid proof of purchase.
You may carefully unpack and inspect your purchase. Please retain its packaging while deciding whether it is right for you.
Sale items are eligible under the same conditions as full-priced items. Gift cards are excluded from change-of-mind returns.
These conditions apply only to change-of-mind returns. They do not limit your rights if an item is faulty, damaged, incorrectly supplied or not as described.
3. How to Arrange a Return
Email hello@thewolfandpeacock.com with:
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Your order number or proof of purchase.
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The item you would like to return.
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Whether you have changed your mind or there is a problem with the item.
For damaged, faulty or incorrectly supplied items, a description and photographs, where possible, will help us assist you.
We’ll provide the return address and instructions. Please contact us before sending anything back so we can guide you through the appropriate process.
For change-of-mind returns, please dispatch your item within 14 days of receiving our return instructions.
4. Return Postage & Packaging
Change-of-mind returns
You are responsible for return postage or courier costs, including for furniture and bulky items. Original delivery charges are not refundable for change-of-mind returns.
Please package your return securely, using suitable protective outer packaging for fragile items. We recommend a tracked service and retaining your postage receipt.
We do not charge a restocking fee.
Faulty, damaged or incorrectly supplied items
We will cover reasonable return costs where an item is faulty, damaged in transit, incorrectly supplied or not as described. For large or bulky items, contact us so we can arrange an appropriate solution.
Original packaging is not required to exercise your rights under Australian Consumer Law. The change-of-mind deadlines and unused-condition requirements do not apply to these claims.
If your order arrives damaged, please let us know as soon as reasonably possible. Photographs of the item and packaging can help us resolve the issue, but a delay in reporting does not automatically remove your consumer rights.
5. Refunds & Replacements
For eligible change-of-mind returns, we will inspect the item after it arrives and confirm your refund by email.
Refunds will be issued promptly to your original payment method for the amount paid for the returned item. Your bank or payment provider may take additional time to make the funds available.
For faulty, damaged, incorrectly supplied or misdescribed goods, we will provide the remedy required under Australian Consumer Law and cover applicable delivery and reasonable return costs.
6. Contact Us
If you have a question about your purchase or need help arranging a return, please contact:
The Wolf and Peacock
Email: hello@thewolfandpeacock.com
Phone: (07) 3524 9660
ABN: 63 938 937 113