Privacy policy
The Wolf and Peacock (ABN 63 938 937 113, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website and store, how we use and disclose it, and how you can access it, correct it, or make a complaint. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our website or placing an order with us, you agree to the collection and use of your information as described in this Policy.
1. What We Collect
Depending on how you interact with us, we may collect:
Identity and contact details: your name, email address, phone number, delivery and billing address.
Order and payment details: what you have purchased, and payment confirmation information. We do not see or store your full card number; that is handled directly by our payment processor.
Account details: if you create an account with us, your login details and order history.
Communications: anything you send us, such as enquiries, reviews or feedback.
Technical and usage information: your IP address, browser and device type, and how you browse our website, collected automatically through cookies and similar technologies.
Marketing preferences: whether you have subscribed to our email updates, and your engagement with them.
We only collect sensitive information (such as health information) if you volunteer it to us, and only for the purpose you gave it to us for. We do not otherwise seek to collect it.
2. How We Collect It
We collect personal information directly from you: when you browse our website, create an account, place an order, subscribe to our mailing list, contact us, or leave a review. We also collect some information automatically through cookies and analytics tools when you use our website, and we may receive information from service providers who help us run our store, such as Shopify and our payment processor.
3. How We Use It
We use your personal information to:
process and deliver your orders, and communicate with you about them;
provide customer service, including handling returns, refunds and warranty claims;
run and improve our website and the products and services we offer;
send you marketing communications, where you have opted in, and always with the ability to opt out;
meet our legal obligations, including under the Australian Consumer Law; and
protect our business against fraud, unlawful activity and misuse of our website.
4. Who We Share It With
We do not sell your personal information. We share it only where needed to run our business, including with:
Shopify, which hosts our website and store and processes information needed to operate the Services;
our payment processor, to process your payment securely;
delivery carriers, to get your order to you;
providers who help us with email marketing, customer reviews, website analytics or online advertising, where we use them; and
professional advisers, regulators or law enforcement, where we are required to by law.
Each of these providers is only given the information they need to do their job, and is required to protect it.
5. Overseas Disclosure
Some of the service providers we use, including Shopify, store or process information on servers located outside Australia, including in the United States. Before we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, including through the provider's own contractual and security commitments.
6. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep your cart working, and understand how our website is used, including through analytics and advertising tools that help us understand how our website is used and reach customers online. You can control or disable cookies through your browser settings, though parts of our website may not work as intended if you do.
7. Direct Marketing
We will only send you marketing emails or messages if you have opted in, such as by subscribing to our mailing list at checkout or through our website. Every marketing message includes a clear way to unsubscribe, and we will stop sending them to you once you do, consistent with our obligations under the Spam Act 2003 (Cth).
8. Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure, including through the security measures built into Shopify's platform and our payment processor. No method of storage or transmission is completely secure, but we work to keep your information safe.
9. Access and Correction
You can ask us for access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable time. There is no charge to ask for access, though we may need to verify your identity first.
10. Complaints
If you believe we have mishandled your personal information, please contact us first, using the details below, with a description of the issue and what outcome you are seeking. We will investigate and respond within a reasonable time, generally within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time by posting the updated version on our website. The version in effect at the time you use our Services is the one that applies.
12. Contact Us
Questions about this Privacy Policy, or requests about your personal information, can be sent to us at hello@thewolfandpeacock.com.
The Wolf and Peacock (ABN 63 938 937 113)
hello@thewolfandpeacock.com
(07) 3524 9660